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IFM Technology platform

Our Activities

Sodexo is the world leader in Quality of Life Services, organized around 3 activities:

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On-Site Services

Integrate a wide array of services to improve quality of life and enhance organizational performance across three client segments:

  • Business & Administrative
  • Health Care and Seniors
  • Education
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Benefits & Rewards Services

Driven by technological innovation, the stand-alone and customized Quality of Life solutions:

  • Simplify and recognize the work of employees
  • Promote better work-life balance
  • Facilitate personal development and social interaction
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Personal & Home Services

Improve quality of life for individuals of every age, across three areas:

  • Child Care
  • Concierge Services
  • Home Care Services

Company Overview

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93.3%

Sodexo client retention rate

54%

of Women on the Board of Directors

220.4B In consolidated revenues
470,000 Employees

>100 Professionals
100M
Daily Consumers
80
Countries

RECOGNITION & REWARDS

Our Activities

Sodexo is the world leader in Quality of Life Services, organized around 3 activities:

Company Overview Sodexo UK&I

55%

Non-food services
Over half of our business is delivering non-food facility management services

2100

Client sites

Quality of Life Services
We serve over 1 million per day in the UK over 34,000 of our employees serve over 1 million people

Gender Equality in Senior Management

6x

Times Top 50 Employers for Women

UK & Ireland FY18 Revenue Forecast (€ m)

29%

Our largest segments by revenue are Corporate Services and Government (Defence & Government Services and Justice Services)

United Kingdom

2,040M

35,075

1995

  • Food Services
  • Soft Services
  • Hard Services
  • IFM

Sodexo Snapshot

€ 1 Bn + volume with 12 Global Clients

Our Structure Global Segments

Some Key Statistics

13.6

hours of training per employee provided

88%

of employees rate Sodexo as the best employer in its sector

68%

employee engagement rate

91.7%

of spend with contracted suppliers having signed the Sodexo’s Supplier Code of Conduct

1.9 Billion Euros

of our business value benefiting SME’s

25%

of women on the Executive Committee

Some of our Clients

Industry Specific Expertise – Dedicated Account Management – Common Operating Platforms With Smes

  • Manufacturing
  • Fmgc
  • Financial Services
  • Tech & Media
  • Apparel & Luxury
  • Pharma

Sodexo Service Spectrum

On Site Services
Workplace
Strategy
Real Estate
& Advisory
Asset
Management
O&M Site &
Workplace
Speciality
Services
Scientific &
Manufacturing
Corporate
Services
  • Space Design & Utilisation
  • Service Design Digital
  • Transformation Sustainability
  • Insights & Analytics
  • Strategy
  • Leases
  • Transactions
  • Portfolio Plans
  • Finance & Tax
  • Capacity Plans
  • Capital Planning
  • Lifecycle
  • Space
  • Fit OutProjects
  • MAC
  • Capital Planning
  • M&E Maintenance
  • Fabric
  • Maintenance
  • Utilities
  • Energy
  • Cleaning
  • Catering
  • Pest Control
  • Landscaping
  • Waste Mgt
  • Security
  • Mail/Print
  • Retail Solutions
  • Gym
  • Childcare
  • Data Center
  • Mfg services
  • Corporate
  • programs
  • Lab Services
  • Equipment Maintenance
  • Specialist Cleaning & Hygiene Services
  • Sensitive Environments
  • SOP & Audit
  • Ravel
  • Office supplies
  • Fleet
  • Document solutions
  • HSE

IFM Technology Platform

Integrated Workplace Services

Onsite Integrated Workplace Solutions

Sodexo’s Value Proposition

Cost

Our ability to remove fee on fee by self delivery, our global buying power and innovative, standard operating platforms allow us to save our customers money

Simplification

An integrated supplier with expertise across all workplace services. We become the trusted single point of contact; one invoice and one contract

Trusted Partner

Sodexo has a client retention rate of over 93%. Our ethical and customer focused approach makes us a trusted partner for some of the worlds leading organisations

Brilliant Basics

In the UK alone Sodexo has 600 subject matter experts in our Centre of Excellence platforms that help us drive consistently best in class services.

User Productivity

Things needs to work 1st time, queues & delays minimised & problems solved for people We help create solutions that allow people to focus on their job and maximise their time spent working.

Sustainability

Sodexo is the #1 supplier in it’s sector for sustainability (as rated by the Dow Jones sustainability index). We bring this unique capability to bear for our clients

Workplace Experience

Be it via design, food, concierge or other services we help our customers make their workplace a point of difference that can attract, maximise and retain talent

Technology

Helping our clients to digitise the workplace. Our unique global partnership with Microsoft is allowing us to develop the next gen of workplace tech.

Benefits of Our Self Delivery Model

Benefits

  • Maximum Scale
  • Maximum Savings
  • Transparency
  • Service Integration
  • Release Value to Site
  • Simplification
  • Limit Fee on Fe
  • Risk Management & Compliance
  • No Complexity in Contracting
  • Team Approach

Benefits & Rewards

Benefits of an IFM Model

Savings

  • Maximises scale and for potential transfer of people
  • Leverages scale
  • Minimises fee on fee – allows for greater transparency

Simplification

  • Single point of interface – governance, reporting, strategic planning, investment
  • One contract – audit, visibility
  • One invoice – supply chain
  • CA Technology Reputation & Image

Transformation

  • In line with market trends and other industry leaders
  • Particularly regional, multi country & global (see following slide)
  • Lean retained FM structure
  • Agility

Governance

  • Allows for smaller strategic retain organisation
  • Build ONE integrated management team
  • Risk Management / Compliance

Why Sodexo vs IFM competitors?

Issue Sodexo Management Companies Why Does This Matter?
Level of self delivery 80% 35-45% Flexibility / flow-to-the-work
Employee base 423,000 employees ~50,000 employees Sodexo hires more people annually than our competitors have staff
Delivery of hard services Direct control & accountability Direct control & accountability Ownership of Reliability Centred Maintenance program and asset reliability
Delivery of soft services Direct control & accountability Subcontractor relationships & goodwill Scalable and drives Ownership
Flexibility Ownership & flow-to-the-work Limited by dependence on subcontractors Your business needs flexibility without restriction
Global segmentation Organised globally, segmented by industry sector Organised regionally, not segmented Focus on Quality of Life
AMF ISO 55000 No certification We are aligned to your philosophy

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